Return policy
⚠️ Less Conclusive Scenarios & Partial Refund Policy
Some cases may not qualify for a full refund, but partial refunds ( up to 20% of the base cost of the product) may be offered depending on the situation.
🎨 1. Product Color Variations Clarification:|
Colors may appear slightly different due to lighting, screens, or photography.
Policy:
Refunds or replacements are not issued for minor color variations unless the discrepancy is significant and affects usability.
📏 2. Product Size or Fit Issues
Clarification on Sizing Standards:
Accurate sizing charts are provided for all products. Customers are responsible for reviewing these before ordering.
When Refunds or Replacements Are Issued:
If the delivered size is different from the size ordered, a replacement or refund will be issued upon submission of photo evidence.
When Refunds or Replacements Are Not Issued:
If the wrong size was ordered or the sizing chart was not consulted.
For personal dissatisfaction with the fit (e.g., too tight or too loose) unless there is a clear error in the description.
🛠 3. Product Quality Expectations
Clarification:
Small differences in texture, weight, or material are not considered defects.
When Refunds or Replacements Are Issued:
If the product substantially deviates from the description (e.g., incorrect material or missing details).
Customers must provide photo or video evidence.
When Refunds or Replacements Are Not Issued:
For subjective dissatisfaction (e.g., "I thought it would feel different").
Minor differences in texture, weight, or material that do not affect functionality.
🔧 4. Product Works but Doesn’t Meet Expectations
Clarification on Product Use:
Our descriptions are accurate, but sellers are responsible for ensuring their marketing does not overstate features or quality.
When Refunds or Replacements Are Issued:
If the product significantly deviates from its described functionality or specifications.
Photo or video evidence is required.
When Refunds or Replacements Are Not Issued:
For overselling (e.g., exaggerating product features).
For
personal dissatisfaction or minor aesthetic variations
❌ Scenarios Where Refunds/Replacements Are Not Issued
🚫 Incorrect Shipping Address Provided
• No refunds if the customer provides an incorrect or incomplete address.
• If the package is returned to the supplier, reshipping costs may apply.
🚫 Duplicate Orders or Mistaken Purchases
• Orders can be canceled within 24 hours.
• After 24 hours, no refunds will be issued for duplicate or mistaken purchases.
🚫 Package Marked as Delivered but Not Received
• If tracking shows successful delivery, no refunds will be issued.
• Customers should check with local couriers or neighbors.
• If delivery cannot be confirmed and the carrier admits fault, a replacement or refund will be processed.
🔄 How to Request a Refund or Replacement
📌 Steps to Submit a Claim
1️⃣ Gather Required Information
• Order ID
• Clear photo of the damaged/wrong item (if applicable)
• Photo of the shipping label on the package
• For lost items, tracking confirmation from the local post office
2️⃣ Submit a Request
• Email: darksoul@powersart.com
3️⃣ Processing Time
• Refunds are reviewed within 2-3 bu
siness days.
• Once approved